Senior Medical Reception
Customer Services
Dynamo is a specialist healthcare training company that has extensive experiences recruiting and training Patient/Customer Services staff. Our Apprenticeships are tailored to meet the role requirements and employer needs.
Senior Medical Receptionist/Customer Services Specialist Level 3
This Apprenticeship is for senior Patient/Customer Services staff within any organisation.
In order to meet the apprenticeship standard apprentices will be required to achieve a:
- Understand the Business Environment and Continuous Improvement
- Understanding the Patient/Customer Journey
- Understanding Patient/Customer Loyalty, Retention and Satisfaction
- Understanding Personal Effectiveness in a Work Environment
- Understand Effective Team Working
- Understand how to support Challenging Patient/Customers
- Minimum of Level 2 English & Maths
Duration: 12 months to complete
Cost: Non Levy Employers pay a Contribution of 5% which is £200. The Government will fund 95% please view our funding page for further information
For more information on funding please view.
Grant: If the learner is aged 16-18 the employer will receive a grant of £1000
Learners must undertake an End Point Assessment prior to successful completion of their standard. This will include:
- Practical observation with Q&As.
- Professional discussion supported by portfolio evidence.
- Work based project, supported by an interview.
Delivery: Blended learning through one to one support with an occupationally competent tutor/assessor through our virtual learning environment and remote delivery model.
Contact us to discuss further
