Medical Reception /Customer Services Practitioner Level 2

This Apprenticeship is for new or first line Medical Reception/Customer Service staff within any organisation.

In order to meet the apprenticeship standard apprentices will be required to achieve a:

• Understanding the healthcare sector

• Understanding Medical Terminology

• Understanding the Patient/Customer Service Environment

• Understanding Patient/Customer Loyalty, Retention and Satisfaction

• Understanding Continuous Improvement in Patient/Customer Service

• Understanding Personal Effectiveness in a Patient/Customer Service Work Environment

• Minimum of Level 1 English & Maths and attempt Level 2 English & Maths

Duration: 12 months to complete

Cost: Non Levy Employers pay a Contribution of 5% which is £175.  The Government will fund 95% please view our funding page for further information

For more information on funding please view.

Grant: If the learner is aged 16-18 the employer will receive a grant of £1000

All Apprentices will undertake an End Point Assessment prior to successful completion of their apprenticeship. This includes:

• Observation in Practice
• Professional Discussion
• Showcase

Delivery – Blended learning through one to one support with an occupationally competent tutor/assessor in the workplace and our virtual learning environment.

Contact us to discuss further